Portland, Oregon, United States
Customer Success Manager, CSO
My strength shines through in how quickly I form strong bonds and relationships with my peers, my customers, and new acquaintances. I find true joy in solving problems through analysis, asking the hard questions, and collaboratively discovering better solutions. As an immigrant from Costa Rica, my cultural background and experiences are two of my defining characteristics. I use my cultural background and natural curiosity of other cultures to better understand how others view and experience the world.
I have a diverse background that is rooted in account management, high tech/SaaS environments, and managing international account portfolios. The many hats that I have successfully worn include business development & sales, SaaS product implementation, Software Training, Enterprise Account Management, and process improvement.
Education is my passion. I am a life long learner always looking for new opportunities to expand my knowledge, skills, and personal growth. Throughout my career, I have been fortunate to have worked in companies that created and provided digital curriculum tools to include digital lesson plans, digital textbooks, and "practical professional learning resources to give educators everything they need to facilitate instruction and create a lasting educational impact in any learning environment" (Discovery Education, 2019).
Fluent in Spanish - reading, writing, speaking, and presenting