Ada Conca

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I am a sales support and operations professional with experience managing complex cases, collaborating with cross-functional teams, and delivering solutions that improve customer experience and operational efficiency. I enjoy analyzing processes, identifying opportunities for improvement, and working with diverse stakeholders to solve challenging problems. Through pro bono consulting, I leverage my analytical, communication, and project coordination skills to help mission-driven organizations achieve their goals and create meaningful impact.

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I hold a degree in Languages and Literatures, which has given me a strong foundation in communication, critical thinking, research, and cross-cultural understanding. Throughout my professional career, I have built on these skills by working in customer support and operations, where I manage complex cases. I have experience working with CRM platforms such as Salesforce and collaborating with Engineering, Product, Sales, and Trust teams to resolve issues efficiently while delivering a high-quality customer experience.

People enjoy working with me because I am approachable, reliable, and solution-oriented. I take the time to understand problems from different perspectives, communicate clearly, and build collaborative relationships with both customers and colleagues. I am highly organized, detail-oriented, and committed to continuous learning and process improvement.