Anza Khan

Montreal, Quebec, Canada

Principal Design Program Manager, Architecture, Engineering & Construction, Experience and Analytics

Available for:

Video Call

I’m a customer experience leader with a strong background in Voice of Customer (VoC) program management, digital strategy, and e-commerce. I’ve successfully led cross-functional teams to scale customer satisfaction programs, driving impactful product changes based on customer insights. Currently, I’m focused on scaling Product Satisfaction programs at Autodesk, where I’m leveraging my VoC roots to turn customer feedback into actionable strategies that drive product impact and business growth.

I’m a customer experience advocate who thrives on creating customer-centric strategies and turning customer feedback into real, actionable insights. Over the years, I’ve had the privilege of working across industries like e-commerce, digital strategy, and AEC, always with the goal of improving product satisfaction and building lasting customer relationships. Whether it’s scaling Product Satisfaction programs at Autodesk or refining VoC processes, I’ve seen firsthand how the voice of the customer can drive impactful change that resonates across teams and products.
I’ve worked with an arsenal of tools like Airtable, Qualtrics, Gainsight, and various project management platforms like Jira to manage everything from complex projects to daily tasks. While these tools help me stay organized and keep my teams aligned as we work toward delivering measurable results, what really fuels my work, though, is the collaborative process. I love working alongside cross-functional teams to solve problems and bring innovative ideas to life, ensuring that customer feedback is central to every decision we make. This isn’t just about delivering results for the business, it’s about making sure the customer’s voice is heard and valued.