Kirpal Sachdev
Singapore, Central Singapore, Singapore
Senior Retentions Program Manager, Global Renewals
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Enthusiastic and motivated individual who is always looking to innovate and build new solutions. International and diverse experience, born and grew up in London and have lived in Singapore for 10 years, while supporting customers in South East Asia.
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Technology Leader and Project Director with extensive experience in Customer Success, CRM, strategic technology, transformation implementations, digitalisation solutions and customer retentions in industries relating to Banking (FSI), Travel / Airlines, Media, Telecoms, Oil & Gas and Mining.
Diverse professional experience in international settings across the UK, Singapore, Thailand, Malaysia, Indonesia and Vietnam. Working with clients in Asia to transform and change the way they do business using Salesforce technology, adapt their organization to CRM, sales, service and marketing.
Excellent expertise in Strategic Planning, digital marketing transformation, budget management, scope management and quality management. Proven abilities in leading and working with high-performing, multi-cultural and cross-functional teams in the delivery and deployment of multiple projects.
A persuasive communicator and excellent negotiator who is capable of translating technical ideas into actionable outcomes. Excellent ability in engaging clients, vendors, stakeholders across all levels from c-level to developers to bring about commercial and business growth as well as achieving organisational KPIs.
Extensive experience of managing highly complex implementations, with multiple vendors, technology and products for exacting senior stakeholders across different regions and culture.
