Virginia Jacobs

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As a credit analyst at Autodesk, I provide customer support for credit, invoicing, and payment related issues. I am an accountant and financial analyst by training, who believes in data-driven process improvements--I strongly believe that you can't fix what you can't measure.

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I have experience using data to explain customer issues and to benchmark improvements. I'm skilled at communicating complicated findings in meaningful ways and creating stories that resonate with audiences outside the finance space.

I have also participated in several system upgrade projects, including testing and implementing new systems, as well as training coworkers on new systems and processes. These experiences taught me the importance of clearly defining the problem and planning for varying outcomes.