Makarios Sidiropoulos

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As a Client Services Manager at Autodesk, I’m managing a team which provides solutions to end customers and partners in regard to license management, Order management and general post-sales support. Additional to that, our team is providing training to new partners on self-service tools plus a series of webcasts about new programs.

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I’m with Autodesk since 2013. I started my career in Neuchatel, Switzerland, as partner services representative. We were supporting our channel partners on several self-service tools/platforms. One of our biggest tasks was to support them during their BMT journey.

I was then promoted to client services specialist and in 2015 we insourced also the customer support. Our daily responsibility was to support our customers with a variety of tasks such as license management issues, Autodesk Account related sync and system limitations etc. At the same time were also supporting our channel partners on new programs, like maintenance to subscription transactions, subscription to subscription etc. Besides the support business, we are checking their performance and quality (compliance, non-compliance rate etc.) on a monthly basis to ensure a smooth transition but also to make sure that our partners are providing best in class support to our customers.

In 2017 I was promoted to Client Services Manager in Barcelona. We have a team of 30 representatives in Barcelona and I am one of the 3 managers, supporting and leading a team of 10 representatives. We are based in Barcelona, which is currently the biggest sales Hub in Europe. We are continuing to support Customers and Partners and we have now also integrated the internal support where we are supporting our several sales departments.

My skills are:
Management: People and Projects
Technology: Autodesk Account, SFDC, KCS article management
Analytical: Performance, Quality, general reporting and dashboards
Languages: German, English, Greek