Lin Rong Lee
Toronto, Ontario, Canada
Customer Success Experience Designer, Customer Success
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I am a service designer, with a background in public services and technology. My mission is to enhance relationships between people and services through human-centred design. My craft is listening to different perspectives to fully understand the environments we live in, creating better places for us to work and play.
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I have 5 years of experience in customer experience. Currently an Experience Designer at Autodesk, I have experience in government, community services, libraries, education, technology, sharing economy and financial services. Depending on an organization's goal, I deliver outcomes using human-centred design practices, service design principles, user research and visual design principles to create experiences that put the user first.
I specialize in service design but available for communications, strategy and operations, business strategy and development, product design and manufacturing, and UX/UI. I'm interested in supporting initiatives about the environment, sustainability, education, community, diversity, inclusion, arts and culture.