Khayyam Lasi

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- Current state journey mapping
- Impact assessment
- Gap analysis
- Project management
- Journey management
- Customer insights
- Customer feedback analysis
- Call center management
- CX tool integration

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I have spent the last 10 years in customer experience roles. I started my journey as the Head of Customer Experience for a technology startup, where I built the CX team from the ground up. I learnt Zendesk, Salesforce, Call Center Management, Reporting CX metrics, and how to manage a team across various sub-brands. I was employed at this company for 8 years until I decided to make a move to try my skills in a bigger company.

For the last 2-3 years I have been honing my skills as a customer journey mapper. I have been learning and implementing customer journey mapping fundamentals like Lifecycles, Touchpoint Analysis, Gap analysis, and Impact Assessments. I am currently working at Autodesk as a customer experience journey manager and using project management, journey management, and analytics to create accessible and easy to understand customer journeys.